The following were my most popular posts last year; which you may have missed,along with the opportunity to make a value difference this year.
What NO really means http://goo.gl/EaNHBV
There was a time when Trainers would tell you “that if you don’t hear the word NO more than you hear the word Yes – you are not asking enough of your customers.”
Online emotion can cost you customers http://goo.gl/D0r2w3
Here are 5 tips to help you improve your processes and keep your customers. After what I can only imagine was hundreds of hours in the planning and thousands of pounds spent marketing, I abandoned the basket at the checkout
Time ON not IN your business http://goo.gl/Y9DFrt
As the senior manager in your business you are responsible for setting the future direction of the business and your people are depending on you to make the right decisions. These decisions cannot be taken effectively, without spending sufficient time ON the business.
Good Performers Know http://goo.gl/RTXJKi
As a Manager of a business no matter how big or small, you have a responsibility to learn, change and adapt to secure the future of the business through continued growth and profitability
Are you a Holiday Wimp? http://goo.gl/pWG6Qh
According to a recent UBS survey the Japanese take fewer holidays than any other nation (only 33% of their full entitlement) and the French the most holidays (89% of their full entitlement) with the Brits and the Yanks somewhere in between.