Where’s your growth coming from this year, the market or performance improvement? I doubt it’ll be the former unless you have a magic lamp or an incredible plan like no other, for the rising cost of borrowing, choked supply chains,…
Blog Archives
Where’s your GROWTH coming from – the Market or your Performance?
Tagged with: communication, performance improvement, Skills for business growth, STRATEGY
Posted in Business Growth, business strategy, Decision Making, Engagement, leadership, Planning
Posted in Business Growth, business strategy, Decision Making, Engagement, leadership, Planning
Are you a Teller, Trainer or DIYer?
I was recently in conversation with a 39-year-old employee who had just resigned from their company after seven months in the role – their reason was constantly being told what to do, which for a qualified and trained individual was…
Tagged with: communication, culture, employee engagement, leadership
Posted in Company Culture, Engagement, leadership, People performance, Skill Sets
Posted in Company Culture, Engagement, leadership, People performance, Skill Sets
Many appointments fail because of a POOR Interview/er.
You’ve written the job description, the essential and desirable lists, a brilliant advert, fantastic candidate questions, and have set aside time in the diary to interview the chosen few. What could possibly go wrong now – apart from the interviewee…
The Gift of Christmas Giving
It’s beginning to feel a lot like Christmas the trees up, the lights are on, carols have been sung and mulled wine drunk with the neighbours, but I can’t help feeling the Victorians misled us somewhat. Take We 3 Kings…
Marketing – only as good as your brief!
If you can’t explain what you want, the listener won’t understand what you want, you’ll both be disappointed, and the only guaranteed output is the cost. How good are your staff at briefing colleagues or external agencies, in precisely what…
Tagged with: agencyrelationships, communication, marketingbriefs
Posted in communication, Engagement, Marketing, Planning, Uncategorized
Posted in communication, Engagement, Marketing, Planning, Uncategorized
Managers & Directors should ACT like Owners.
My early work ethic came from weekend and holiday jobs working alongside family members in family-owned businesses (farming, serving chips, selling fashion) which clashed with the nationalised Christmas post round advice I received on my first morning, before leaving the…
Tagged with: communication, culture, employee engagement, leadership, Skills for business growth
Posted in Business Growth, Company Culture, Decision Making, leadership, Purpose, SALES, The Boardroom
Posted in Business Growth, Company Culture, Decision Making, leadership, Purpose, SALES, The Boardroom
HEAD SPACE – Are you getting enough?
– It’s good for business and it’s good for relationships. When did you last take time to relax, think, question, read, observe, and consider things from a different perspective? Time out to create a little mental space to declutter, and…
Tagged with: Holidays, mental health, Time Out
Posted in company holidays, Decision Making, leadership, People performance, Planning
Posted in company holidays, Decision Making, leadership, People performance, Planning
Tricky conversations made easier.
Too busy to read the book – here’s a proven technique in under 100 words.
Tagged with: communication, customer engagement, employee engagement, leadership
Posted in communication, Engagement, leadership, Mentoring, People performance
Posted in communication, Engagement, leadership, Mentoring, People performance
Acceptable is NOT Acceptable!
How would you like to have your business described as acceptable – is there anything worse? It’s so worryingly neutral. It’s a feeling that does not excite or is ever likely to retain a customer let alone make them an advocate for your business
Tagged with: culture, customer engagement, employee engagement, Retail
Posted in Brand Expectations, Brand Values, Company Culture, Customer Experience, Engagement
Posted in Brand Expectations, Brand Values, Company Culture, Customer Experience, Engagement
Michael Donaldson The Value Innovator 
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