Your business may have grown, but have you?

Rodney is 77 years old, and as we chatted it was clear he had experienced life – not in terms of the trappings of career progression and boardroom status but his grey hair, wrinkled face, and twinkling eyes said he

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Posted in Business Growth, People performance, Personal Development

Key Decision Maker assumptions,questions,tips.

How to increase the success rate of your decision making. Key decision makers are a rare breed, rarely seen outside the confines of their immediate environment; they are creatures of habit and have exhaustive memories of what does and doesn’t

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Posted in Business Growth, Decision Making, Engagement

The most frequently asked questions since 2013

5 years ago I started my own company, The Value Innovator. The website went live in August 2013 and my first invoice was posted in October 2013 – its been a journey of twists and turns, ups and downs but

Posted in Brand Values, business advisor, Management Consultants

Disruptive Diplomat, Disruptive Influencer, Disruptive Danger – You Decide.

The morning after the Brexit vote I received a smug email from an American friend which said, “the Brits had lost their long-cherished right to claim that Americans were significantly dumber than they are”. I had to wait almost 6

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Posted in business strategy, change management, leadership

Has the internet KILLED the Sales Professional?

I suppose I first learnt the art of sales from Bob-a-Job week, from there I started my own car washing business – me with bucket and sponge in hand, knocking on neighbour’s doors and offering to wash their cars; in

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Posted in Business Growth, internet, Sales People, Sales Training

A career choice requires courage and confidence.

In the next 2 years 40% of people in the UK are planning a career change and are already working on their exit plan, and the 47% who do not find their work fulfilling owe it to themselves to consider

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Posted in Career Management, Decision Making

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement