You may have told them but depending on the how and the when, you told them, they still may not know what your expectations of them or the business are. As we know from life itself – GOOD to one…
MICHAEL DONALDSON Improving the performance of your business by improving the performance of your people, the profitability of your products and the productivity of your process.
THE VALUE INNOVATOR – Improving the performance of your business.
People, product, process
Do YOUR people know what GOOD looks like
Tagged with: What good looks like
Posted in Appraisals, Brand Expectations, Company Culture, Engagement, Key Performance Indicator, People performance
Posted in Appraisals, Brand Expectations, Company Culture, Engagement, Key Performance Indicator, People performance
Why some Leaders should go to school with Prince George
How many Leaders do you know, who would benefit from a term back at school with four-year-old Prince George; to enable them to learn the importance of Enjoyment, Learning and Achievement within the workplace. Last week the future King started…
Tagged with: Coach, management consultant, Mentor
Posted in Company Culture, Engagement, leadership, Values
Posted in Company Culture, Engagement, leadership, Values
Careers & Cocktails–now’s the time!
It makes more sense to plan your next move, when you are less frazzled, and away from the demands of the job. When you are relaxed and can enjoy the emotional and mental space that comes with a summer holiday…
Company Centric Processes COST you
Customer habits are changing and if you fail to anticipate them or at least follow them you will lose them. Business processes need to be customer centric, they need to serve the customer’s wants. Organisations that achieve this will gain business…
Tagged with: Lean Six Sigma, McDonalds, McKinsey
Posted in Customer Centricity, Customer Journey, Process Management
Posted in Customer Centricity, Customer Journey, Process Management
How to manage and motivate Millennials
They are just so frustrating, never do what you want them to do, and always have a smart retort, as for the Y generation they should be called the YY Generation; why do I have to do that? Why should…
Tagged with: culture, Generation Gap, Millennials
Posted in change management, Company Culture, Engagement, people
Posted in change management, Company Culture, Engagement, people
Do YOU run your business or does IT run you?
Aside from the few occasions that can best be described as: it’s got to be done now, the I’ll be home late tonight call or the Saturday morning in the office just to catch up – are you the…
Tagged with: culture, leadership, people
Posted in Business Growth, Company Culture, leadership, Values
Posted in Business Growth, Company Culture, leadership, Values
10 Reasons why Appraisals FAIL
In 2015 a survey of senior business leaders by the Chartered Institute of Personnel and Development on attitudes to appraisals reported that 73% of leaders considered annual appraisals ineffective. John Timpson in his book Upside Down Management reveals that “we…
Tagged with: Annual Appraisals
Posted in Appraisals, communication, Company Culture, Engagement, People performance
Posted in Appraisals, communication, Company Culture, Engagement, People performance
