It makes more sense to plan your next move, when you are less frazzled, and away from the demands of the job. When you are relaxed and can enjoy the emotional and mental space that comes with a summer holiday…
MICHAEL DONALDSON Improving the performance of your business by improving the performance of your people, the profitability of your products and the productivity of your process.
THE VALUE INNOVATOR – Improving the performance of your business.
People, product, process
Company Centric Processes COST you
Customer habits are changing and if you fail to anticipate them or at least follow them you will lose them. Business processes need to be customer centric, they need to serve the customer’s wants. Organisations that achieve this will gain business…
Tagged with: Lean Six Sigma, McDonalds, McKinsey
Posted in Customer Centricity, Customer Journey, Process Management
Posted in Customer Centricity, Customer Journey, Process Management
How to manage and motivate Millennials
They are just so frustrating, never do what you want them to do, and always have a smart retort, as for the Y generation they should be called the YY Generation; why do I have to do that? Why should…
Tagged with: culture, Generation Gap, Millennials
Posted in change management, Company Culture, Engagement, people
Posted in change management, Company Culture, Engagement, people
Do YOU run your business or does IT run you?
Aside from the few occasions that can best be described as: it’s got to be done now, the I’ll be home late tonight call or the Saturday morning in the office just to catch up – are you the…
Tagged with: culture, leadership, people
Posted in Business Growth, Company Culture, leadership, Values
Posted in Business Growth, Company Culture, leadership, Values
10 Reasons why Appraisals FAIL
In 2015 a survey of senior business leaders by the Chartered Institute of Personnel and Development on attitudes to appraisals reported that 73% of leaders considered annual appraisals ineffective. John Timpson in his book Upside Down Management reveals that “we…
Tagged with: Annual Appraisals
Posted in Appraisals, communication, Company Culture, Engagement, People performance
Posted in Appraisals, communication, Company Culture, Engagement, People performance
We only see what we want to see
And we only hear what we want to hear because it suits us… it’s easily done but aren’t all mistakes!
Tagged with: Appraisals, Aquisitions, Mergers, Research
Posted in Company Culture, Decision Making, leadership
Posted in Company Culture, Decision Making, leadership
I’m the Monster my Boss Created
Six words uttered by my boss that concluded a disappointing conversation on a proposal that had been rejected by their boss. I only ever heard them once and we never referred to them again and yet they have remained with…
Tagged with: culture, Exercise Choice, Leaving your Boss, Love your job hate your boss
Posted in Career Management, Company Culture, Decision Making, leadership
Posted in Career Management, Company Culture, Decision Making, leadership
