How to attract and retain NEW customers.

10 lessons for getting it right.

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Posted in Company Culture, Customer Centricity, Customer Experience, Engagement, People performance, Retail, Retail Service, Values

What’s the purpose of a mind if you can’t change it?

Effective change starts with the individual’s decision to change

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Posted in change management, leadership, Mentoring, Principles, Purpose

Better Boss Better Business.

Being a better boss today is not just about delivering the numbers, it is also about how you deliver the numbers. How you adopt, adapt, and advance your culture and your purpose led strategy to incorporate everything from and to

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Posted in leadership, process improvement

How to be found in a crowded market

It will help if you think in terms of the 3E’s. Exposure, Expenditure, and Experience. In 2013 we were exposed to over 7,000 brand messages every day, in 2020 the figure is estimated to be closer to 10,000 a day,

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Posted in communication, Customer Experience, Management Consultants, Marketing

It’s time to reset your Leadership compass.

The vaccine and the roadmap signal the time for a business leader to reset their leadership compass, as we look to the hope of tomorrow.

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Posted in business strategy, leadership, Planning

Essential advice from non-essential business owners.

In a world that has been turned upside down we need leadership and purpose. What is one person’s non-essential is another person’s essential. In this context, try explaining to a small business owner that their business (and for many their

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Posted in leadership, Purpose, Strategic Planning, Values

2020 Greatest Hits

Greatness is all relative and Hits ain’t quite what they used to be! Nevertheless, here are last year’s most read Value Innovator posts, which you may have missed. #3     Ten Reasons Why Appraisals Fail. First released in 2017 its

Posted in Appraisals, Brand Values, Management Consultants, Range Management

Wise words on Diversity & Inclusion from 3 wise people

Three gifts of wisdom from two wise men and a wise woman, inspired by the events and personal experiences of 2020. Following the killing of George Floyd in Minneapolis on May 25th protests took place in over 60 countries and

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Posted in Company Culture, leadership, The Boardroom

Do you want great questions or great answers?

At first glance, coaching and mentoring may seem to be the same thing and are often transposed in our thinking as they are both techniques requiring similar skills to drive behavioural change, yet the process and the outcomes are quite

Posted in Company Culture, leadership, Mentor, Mentoring, Strategic Planning

Slogans Attract, Stories Engage, Sales pay Bills.

How fit for the future is your sales process?

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Posted in Business Growth, Marketing, SALES, Strategic Planning