Acceptable is NOT Acceptable!

How would you like to have your business described as acceptable – is there anything worse? It’s so worryingly neutral. It’s a feeling that does not excite or is ever likely to retain a customer let alone make them an advocate for your business

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Posted in Company Culture, Engagement, Customer Experience, Brand Values, Brand Expectations

Which voice DOMINATES your business?

I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these

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Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership

Cultural cows and cakes could close you!

With every challenge comes opportunity… yet to realise opportunity you must first challenge your sacred cows and your cake making.

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Posted in Business Growth, business strategy, change management, Company Culture, Decision Making, Engagement, leadership, Strategic Planning

How 2 Navigate Wage Inflation – Round 2

Wage inflation will hit your bottom-line FACT, by how much depends on what you do to protect your bottom line and more importantly your people.

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Posted in Company Culture, Engagement, leadership, Values

Menopause needs men to implement the Menostart

Only 10% of organisations are doing anything about menopause in their businesses.

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Posted in Business Growth, Company Culture, Engagement, leadership, People performance, Values

Don’t go breaking my heart!

Passion should carry a wealth warning!

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Posted in Company Culture, Engagement, leadership, Values

2021 Greatest Hits

If you missed you them, here are the top 3 performers in The Value Innovator 2021 Blog charts.

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Posted in Appraisals, Brand Management, Range Management

3 Gifts of Wisdom on Funerals, Kindness and Authenticity.

This month I attended the funeral of a young man who died in his sleep; family and friends shared stories, tears and smiles both formally from the front and informally over drinks. Yet I found myself reflecting on how we

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Posted in communication, Company Culture, leadership, people, Values

How to realise data Value from data Usage

There are also indirect benefits that come with data usage such as increased objectivity, accountability, appreciation, clarity, communication, teamwork, and problem solving – everything business leaders strive to instil in their people.

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Posted in Business Growth, Data, Decision Making, Increasing Profits, Key Performance Indicator, leadership, Planning

Demands For Greater Marketing ROI

According to McKinsey research, (June 2021) 78 percent of CEOs are now banking on marketing leaders to drive growth, as more and more company results suggest that those companies who continued to invest in marketing throughout the pandemic performed better

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Posted in Brand Management, Digital Marketing, Marketing, Strategic Planning, The Boardroom