Key Decision Maker assumptions,questions,tips.

How to increase the success rate of your decision making. Key decision makers are a rare breed, rarely seen outside the confines of their immediate environment; they are creatures of habit and have exhaustive memories of what does and doesn’t

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Posted in Business Growth, Decision Making, Engagement

The most frequently asked questions since 2013

5 years ago I started my own company, The Value Innovator. The website went live in August 2013 and my first invoice was posted in October 2013 – its been a journey of twists and turns, ups and downs but

Posted in Brand Values, business advisor, Management Consultants

Disruptive Diplomat, Disruptive Influencer, Disruptive Danger – You Decide.

The morning after the Brexit vote I received a smug email from an American friend which said, “the Brits had lost their long-cherished right to claim that Americans were significantly dumber than they are”. I had to wait almost 6

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Posted in business strategy, change management, leadership

Has the internet KILLED the Sales Professional?

I suppose I first learnt the art of sales from Bob-a-Job week, from there I started my own car washing business – me with bucket and sponge in hand, knocking on neighbour’s doors and offering to wash their cars; in

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Posted in Business Growth, internet, Sales People, Sales Training

A career choice requires courage and confidence.

In the next 2 years 40% of people in the UK are planning a career change and are already working on their exit plan, and the 47% who do not find their work fulfilling owe it to themselves to consider

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Posted in Career Management, Decision Making

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement

What one MAN did on International Women’s Day

International Women’s Day has been observed for over 100 years in some countries, in 1945 the United Nations officially recognised March 8th as IWD but I’m embarrassed to say it wasn’t until 2018 that I actively (reactively) got involved on

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Posted in change management, Company Culture, Engagement, Values