Blog Archives

Do YOUR people know what GOOD looks like

You may have told them but depending on the how and the when, you told them, they still may not know what your expectations of them or the business are. As we know from life itself – GOOD to one

Tagged with:
Posted in Appraisals, Brand Expectations, Company Culture, Engagement, Key Performance Indicator, People performance

If experience doesn’t meet expectation YOU lose

I’m concerned that I’ve morphed into Victor Meldrew and I don’t believe it! Over the last 2 months my normally happy experience in some of my local businesses was not so happy – my experience did not match my expectation. Expectations

Tagged with: ,
Posted in Brand Expectations, Brand Values, Customer Experience, Engagement, Retail Service, Sales Training
Recent Posts