I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these…
Blog Archives
Which voice DOMINATES your business?
Tagged with: culture, employee engagement, communication, leadership, 5 voices
Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership
Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership
3 Gifts of Wisdom on Funerals, Kindness and Authenticity.
This month I attended the funeral of a young man who died in his sleep; family and friends shared stories, tears and smiles both formally from the front and informally over drinks. Yet I found myself reflecting on how we…
Tagged with: authenticity, Christmas, funerals, kindness, thewisemen, wisdom
Posted in communication, Company Culture, leadership, people, Values
Posted in communication, Company Culture, leadership, people, Values
How to be found in a crowded market
It will help if you think in terms of the 3E’s. Exposure, Expenditure, and Experience. In 2013 we were exposed to over 7,000 brand messages every day, in 2020 the figure is estimated to be closer to 10,000 a day,…
Tagged with: #crowdedmarkets, #Referals, #standout
Posted in communication, Customer Experience, Management Consultants, Marketing
Posted in communication, Customer Experience, Management Consultants, Marketing
The Good, the Bad and the Ugly redundancies
Firms planning 20 or more redundancies at a single “establishment” must by law notify the government via a form called HR1, of how many people they are potentially making redundant. On September 8th, the BBC released HR1 figures, secured via…
Tagged with: covid 19 redundancies, Redundancy
Posted in communication, Company Culture, Decision Making, leadership, Values
Posted in communication, Company Culture, Decision Making, leadership, Values
Mind your language when coming out!
As we are officially coming out of lockdown (too slowly for some / too quickly for others) the tendency amongst some business leaders will be, to get back to work and get back fast; with the immediate responsibility falling on…
Tagged with: communication, coronavirus, Covid 19, Lockdown, STRATEGY
Posted in Brand Values, communication, Marketing, Purpose, Values
Posted in Brand Values, communication, Marketing, Purpose, Values
Key skills required for effective communication during Covid-19
The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the…
Tagged with: communication skills, coronavirus, crisis management, employee engagement, leadership
Posted in communication, Company Culture, Engagement, leadership, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, Skill Sets
Proven TIPS that release you from holiday emails
and allow you to get on with the business of enjoying your holiday! The flights had been booked for 11 months and the details had been months in the planning – after all it’s not every year I get 3…
Tagged with: communication, email, how to, self management, Social Media, tips on
Posted in communication, company holidays, efficiency, Time Management
Posted in communication, company holidays, efficiency, Time Management
Life’s more interesting when you listen
I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably…
Tagged with: communication, Dalai Lama, ears to hear, Yorkshire Proverb
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
I bring you gifts from three wise people
We three kings of Orient are Bearing gifts, we traverse afar… And continuing the seasonal theme I bring you gifts from three wise men (well two men and one woman) That will help you… Recruit Appraise Listen The first gift…
10 Reasons why Appraisals FAIL
In 2015 a survey of senior business leaders by the Chartered Institute of Personnel and Development on attitudes to appraisals reported that 73% of leaders considered annual appraisals ineffective. John Timpson in his book Upside Down Management reveals that “we…
Tagged with: Annual Appraisals
Posted in Appraisals, communication, Company Culture, Engagement, People performance
Posted in Appraisals, communication, Company Culture, Engagement, People performance
Michael Donaldson The Value Innovator - Improving the performance of your business 
You must be logged in to post a comment.