Blog Archives

Which voice DOMINATES your business?

I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these

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Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership

3 Gifts of Wisdom on Funerals, Kindness and Authenticity.

This month I attended the funeral of a young man who died in his sleep; family and friends shared stories, tears and smiles both formally from the front and informally over drinks. Yet I found myself reflecting on how we

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Posted in communication, Company Culture, leadership, people, Values

How to be found in a crowded market

It will help if you think in terms of the 3E’s. Exposure, Expenditure, and Experience. In 2013 we were exposed to over 7,000 brand messages every day, in 2020 the figure is estimated to be closer to 10,000 a day,

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Posted in communication, Customer Experience, Management Consultants, Marketing

The Good, the Bad and the Ugly redundancies

Firms planning 20 or more redundancies at a single “establishment” must by law notify the government via a form called HR1, of how many people they are potentially making redundant. On September 8th, the BBC released HR1 figures, secured via

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Posted in communication, Company Culture, Decision Making, leadership, Values

Mind your language when coming out!

As we are officially coming out of lockdown (too slowly for some / too quickly for others) the tendency amongst some business leaders will be, to get back to work and get back fast; with the immediate responsibility falling on

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Posted in Brand Values, communication, Marketing, Purpose, Values

Key skills required for effective communication during Covid-19

The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the

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Posted in communication, Company Culture, Engagement, leadership, Skill Sets

Proven TIPS that release you from holiday emails

and allow you to get on with the business of enjoying your holiday! The flights had been booked for 11 months and the details had been months in the planning – after all it’s not every year I get 3

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Posted in communication, company holidays, efficiency, Time Management

Life’s more interesting when you listen

I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably

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Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets

I bring you gifts from three wise people

We three kings of Orient are Bearing gifts, we traverse afar… And continuing the seasonal theme I bring you gifts from three wise men (well two men and one woman) That will help you… Recruit Appraise Listen The first gift

Posted in Appraisals, communication, Data, people

10 Reasons why Appraisals FAIL

In 2015 a survey of senior business leaders by the Chartered Institute of Personnel and Development on attitudes to appraisals reported that 73% of leaders considered annual appraisals ineffective. John Timpson in his book Upside Down Management reveals that “we

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Posted in Appraisals, communication, Company Culture, Engagement, People performance