I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably…
MICHAEL DONALDSON Improving the performance of your business by improving the performance of your people, the profitability of your products and the productivity of your process.
THE VALUE INNOVATOR – Improving the performance of your business.
Blog Archives
Life’s more interesting when you listen
Tagged with: communication, Dalai Lama, ears to hear, Yorkshire Proverb
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
I bring you gifts from three wise people
We three kings of Orient are Bearing gifts, we traverse afar… And continuing the seasonal theme I bring you gifts from three wise men (well two men and one woman) That will help you… Recruit Appraise Listen The first gift…
10 Reasons why Appraisals FAIL
In 2015 a survey of senior business leaders by the Chartered Institute of Personnel and Development on attitudes to appraisals reported that 73% of leaders considered annual appraisals ineffective. John Timpson in his book Upside Down Management reveals that “we…
Tagged with: Annual Appraisals
Posted in Appraisals, communication, Company Culture, Engagement, People performance
Posted in Appraisals, communication, Company Culture, Engagement, People performance
3 insights from last year that could make a VALUE difference to this year
Well what a year 2016 turned out to be, aside from Brexit, Trump, becoming a Grandparent and Manchester City reaching the semi-final of the Champions league, I am no longer Big in Brazil but made a sizeable impression at a…
Are you in control of your cyber creep?
Has your personal life succumbed to the cyber habits of the office? Cyber creep is killing conversations and undermining relationships at work and at home – a survey by Good Technology reported that 69% of staff check their emails before…
Tagged with: communication, culture, customer engagement, Cyber Life, e-commerce, Social Media
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
When saying NO can enhance your brand
Your reputation whether personal or professional has to be protected – often from yourself; as the failure or inability to say NO at the appropriate time and in the appropriate manner can cause lasting damage to your brand reputation. Some…
Tagged with: brand reputation, communication, Engagement, Just say NO, say yes then learn how to do it later
Posted in Brand Management, communication, Engagement, Values
Posted in Brand Management, communication, Engagement, Values
Probably the BEST sale in the world
As we approach the sales’ silly season, I thought I’d share the 8 basic principles that lie behind what is probably the BEST retail sale in the world. There was a time when sales were sales, one in January and…
Tagged with: Promotions, retail stores, SALES
Posted in communication, Customer Experience, efficiency, Marketing
Posted in communication, Customer Experience, efficiency, Marketing
