Blog Archives

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement

Company Centric Processes COST you

Customer habits are changing and if you fail to anticipate them or at least follow them you will lose them. Business processes need to be customer centric, they need to serve the customer’s wants. Organisations that achieve this will gain business

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Posted in Customer Centricity, Customer Journey, Process Management