Blog Archives

Life’s more interesting when you listen

I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably

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Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets

What gets you out of bed in the morning?

For some it’s the alarm, a cup of tea, a seat on the train, or the mortgage and for some it’s simply the thought of going to work that day. Have I missed anyone? One morning I got out of

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Posted in Company Culture, Customer Experience, Engagement, leadership, Principles, Purpose, Values

Key Decision Maker assumptions,questions,tips.

How to increase the success rate of your decision making. Key decision makers are a rare breed, rarely seen outside the confines of their immediate environment; they are creatures of habit and have exhaustive memories of what does and doesn’t

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Posted in Business Growth, Decision Making, Engagement

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement

What one MAN did on International Women’s Day

International Women’s Day has been observed for over 100 years in some countries, in 1945 the United Nations officially recognised March 8th as IWD but I’m embarrassed to say it wasn’t until 2018 that I actively (reactively) got involved on

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Posted in change management, Company Culture, Engagement, Values

Does your company have a growth culture?

Here are the three essentials of a growth culture, a few key questions to challenge your thinking and a handful of helpful tips to get your growth started. 1. Process Today many companies are growing profits faster than sales, thanks

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Posted in Annual Plan, Business Growth, Company Culture, Engagement, Key Performance Indicator, Marketing, product innovation

Do YOUR people know what GOOD looks like

You may have told them but depending on the how and the when, you told them, they still may not know what your expectations of them or the business are. As we know from life itself – GOOD to one

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Posted in Appraisals, Brand Expectations, Company Culture, Engagement, Key Performance Indicator, People performance