Blog Archives

Which voice DOMINATES your business?

I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these

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Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership

Cultural cows and cakes could close you!

With every challenge comes opportunity… yet to realise opportunity you must first challenge your sacred cows and your cake making.

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Posted in Business Growth, business strategy, change management, Company Culture, Decision Making, Engagement, leadership, Strategic Planning

How 2 Navigate Wage Inflation – Round 2

Wage inflation will hit your bottom-line FACT, by how much depends on what you do to protect your bottom line and more importantly your people.

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Posted in Company Culture, Engagement, leadership, Values

Menopause needs men to implement the Menostart

Only 10% of organisations are doing anything about menopause in their businesses.

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Posted in Business Growth, Company Culture, Engagement, leadership, People performance, Values

Don’t go breaking my heart!

Passion should carry a wealth warning!

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Posted in Company Culture, Engagement, leadership, Values

Happy or Content – Asked The President

At the time I was paying more attention to the grilled plaice just placed in front of me to have heard the start of the conversation, but I then clearly heard the voice of my client’s President “Let’s ask the

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Posted in Engagement, leadership, People performance, Principles, Purpose, Values

How to attract and retain NEW customers.

10 lessons for getting it right.

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Posted in Company Culture, Customer Centricity, Customer Experience, Engagement, People performance, Retail, Retail Service, Values

Key skills required for effective communication during Covid-19

The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the

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Posted in communication, Company Culture, Engagement, leadership, Skill Sets

3 Gifts of Wisdom from 3 Wise Men

We three kings of Orient are Bearing gifts we traverse afar Field and fountain, moor and mountain Following yonder star And continuing the seasonal theme… I bring you three gifts from three wise men that will help you, and perhaps

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Posted in Engagement, leadership, People performance, Principles, Values

The Ideal Employee and the C word

Not all Boards function efficiently, effectively and professionally; and it usually comes down to people followed closely by process. In difficult trading times the cracks of underperformance are harder to paper over, passengers easier to spot and tensions more obvious –

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Posted in Appraisals, Company Culture, Engagement, leadership, The Boardroom