Blog Archives

Key skills required for effective communication during Covid-19

The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the

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Posted in communication, Company Culture, Engagement, leadership, Skill Sets

3 Gifts of Wisdom from 3 Wise Men

We three kings of Orient are Bearing gifts we traverse afar Field and fountain, moor and mountain Following yonder star And continuing the seasonal theme… I bring you three gifts from three wise men that will help you, and perhaps

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Posted in Engagement, leadership, People performance, Principles, Values

The Ideal Employee and the C word

Not all Boards function efficiently, effectively and professionally; and it usually comes down to people followed closely by process. In difficult trading times the cracks of underperformance are harder to paper over, passengers easier to spot and tensions more obvious –

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Posted in Appraisals, Company Culture, Engagement, leadership, The Boardroom

It’s not always been plain sailing but

What a way to end Year 6 and start Year 7 – the JBN Congress, an IoD Mastermind, an Annual Lecture, Sales training delivery, an evening with Elton John and working my passage between Corsica and Sardinia on a 41-foot

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Posted in business advisor, Engagement, Management Consultants, Sales Training

Is there a process for assessing Company Culture?

The question was asked by an MD over dinner and discussed (at length) by the other MDs at the table – we referenced the good, the bad and the ugly experiences we’d had. It covered vision, mission, values and behaviours

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Posted in Company Culture, Engagement, leadership, Values

Life’s more interesting when you listen

I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably

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Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets

What gets you out of bed in the morning?

For some it’s the alarm, a cup of tea, a seat on the train, or the mortgage and for some it’s simply the thought of going to work that day. Have I missed anyone? One morning I got out of

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Posted in Company Culture, Customer Experience, Engagement, leadership, Principles, Purpose, Values

Key Decision Maker assumptions,questions,tips.

How to increase the success rate of your decision making. Key decision makers are a rare breed, rarely seen outside the confines of their immediate environment; they are creatures of habit and have exhaustive memories of what does and doesn’t

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Posted in Business Growth, Decision Making, Engagement

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement

What one MAN did on International Women’s Day

International Women’s Day has been observed for over 100 years in some countries, in 1945 the United Nations officially recognised March 8th as IWD but I’m embarrassed to say it wasn’t until 2018 that I actively (reactively) got involved on

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Posted in change management, Company Culture, Engagement, Values