MICHAEL DONALDSON Improving the performance of your business by improving the performance of your people, the profitability of your products and the productivity of your process.
THE VALUE INNOVATOR – Improving the performance of your business.
Not all Boards function efficiently, effectively and professionally; and it usually comes down to people followed closely by process. In difficult trading times the cracks of underperformance are harder to paper over, passengers easier to spot and tensions more obvious –…
What a way to end Year 6 and start Year 7 – the JBN Congress, an IoD Mastermind, an Annual Lecture, Sales training delivery, an evening with Elton John and working my passage between Corsica and Sardinia on a 41-foot…
The question was asked by an MD over dinner and discussed (at length) by the other MDs at the table – we referenced the good, the bad and the ugly experiences we’d had. It covered vision, mission, values and behaviours…
I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably…
For some it’s the alarm, a cup of tea, a seat on the train, or the mortgage and for some it’s simply the thought of going to work that day. Have I missed anyone? One morning I got out of…
How to increase the success rate of your decision making. Key decision makers are a rare breed, rarely seen outside the confines of their immediate environment; they are creatures of habit and have exhaustive memories of what does and doesn’t…
To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.
