Blog Archives

Five step process to successful Range Management

In the summer of 2017 Burberry made the headlines for having destroyed £28m of (unsold) stock to guard against counterfeits – a practice understood to be common across the retail industry. According to the Times, more than £90m of Burberry

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Posted in Brand Management, Customer Centricity, Process Management, product, Range Management

Company Centric Processes COST you

Customer habits are changing and if you fail to anticipate them or at least follow them you will lose them. Business processes need to be customer centric, they need to serve the customer’s wants. Organisations that achieve this will gain business

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Posted in Customer Centricity, Customer Journey, Process Management

Project Success depends on your Process Jockey

So many project managers are process jockeys; they follow every step and every stage of the written process across the finish line but still don’t get into the winner’s enclosure.

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Posted in Process Management, Project Management