In the summer of 2017 Burberry made the headlines for having destroyed £28m of (unsold) stock to guard against counterfeits – a practice understood to be common across the retail industry. According to the Times, more than £90m of Burberry…
Blog Archives
Five step process to successful Range Management
Tagged with: excess stock, SMEs
Posted in Brand Management, Customer Centricity, Process Management, product, Range Management
Posted in Brand Management, Customer Centricity, Process Management, product, Range Management
Company Centric Processes COST you
Customer habits are changing and if you fail to anticipate them or at least follow them you will lose them. Business processes need to be customer centric, they need to serve the customer’s wants. Organisations that achieve this will gain business…
Tagged with: Lean Six Sigma, McDonalds, McKinsey
Posted in Customer Centricity, Customer Journey, Process Management
Posted in Customer Centricity, Customer Journey, Process Management
Project Success depends on your Process Jockey
So many project managers are process jockeys; they follow every step and every stage of the written process across the finish line but still don’t get into the winner’s enclosure.
Michael Donaldson The Value Innovator - Improving the performance of your business 