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How to attract and retain NEW customers.

Posted on July 18, 2021 by Michael Donaldson The Value Innovator

10 lessons for getting it right.

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Posted in Company Culture, Customer Centricity, Customer Experience, Engagement, People performance, Retail, Retail Service, Values

If experience doesn’t meet expectation YOU lose

Posted on September 19, 2015 by Michael Donaldson The Value Innovator

I’m concerned that I’ve morphed into Victor Meldrew and I don’t believe it! Over the last 2 months my normally happy experience in some of my local businesses was not so happy – my experience did not match my expectation. Expectations…

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Posted in Brand Expectations, Brand Values, Customer Experience, Engagement, Retail Service, Sales Training