I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these…
Blog Archives
Which voice DOMINATES your business?
Tagged with: culture, employee engagement, communication, leadership, 5 voices
Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership
Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership
We don’t know what we don’t know
I’d just finished delivering a short podium session at an exhibition in Earl’s Court, London when I was approached by a former colleague. We exchanged a few pleasantries and agreed to meet up very soon for a proper catch-up, and…
Tagged with: #blindspots, #idontknow, #rumsfeld, #socrates
Posted in Company Culture, Decision Making, Management Consultants, Mentoring, Personal Development, Skill Sets, The Boardroom
Posted in Company Culture, Decision Making, Management Consultants, Mentoring, Personal Development, Skill Sets, The Boardroom
Key skills required for effective communication during Covid-19
The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the…
Tagged with: communication skills, coronavirus, crisis management, employee engagement, leadership
Posted in communication, Company Culture, Engagement, leadership, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, Skill Sets
Advice & Attitude – a STERLING case for Business Managers & Employees
In July 2015 Raheem Sterling was signed by Manchester City for £49 million. In June 2019 he was valued by the CIES Football Observatory at £185million. If you invested a significant sum in your people, product or process you’d expect…
Tagged with: employee engagement, leadership, Pepguardiola, Raheemsterling
Posted in Company Culture, leadership, Skill Sets, Values
Posted in Company Culture, leadership, Skill Sets, Values
Life’s more interesting when you listen
I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably…
Tagged with: communication, Dalai Lama, ears to hear, Yorkshire Proverb
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Are you in control of your cyber creep?
Has your personal life succumbed to the cyber habits of the office? Cyber creep is killing conversations and undermining relationships at work and at home – a survey by Good Technology reported that 69% of staff check their emails before…
Tagged with: communication, culture, customer engagement, Cyber Life, e-commerce, Social Media
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
What NO really means.
New Parents often promise themselves never to use the word NO when speaking to their children, choosing instead to use alternative words, which is good in principle, develops language skills but exhausting and particularly irritating when they become “inbetweeners”. There…
Tagged with: communication, customer engagement, employee engagement, Skills for business growth
Posted in communication, Company Culture, Engagement, Skill Sets
Posted in communication, Company Culture, Engagement, Skill Sets
Difficult conversations – a necessity, rarely a pleasure, and all too often avoided.
Whether you are a Team Leader or CEO, initiating difficult conversations is one of the responsibilities of your position, and one which can greatly drain not only your time but your emotions. Yet, if handled correctly they can be very…
Tagged with: communication, culture, employee engagement, growth limitation
Posted in communication, Company Culture, Decision Making, Engagement, Skill Sets, Values
Posted in communication, Company Culture, Decision Making, Engagement, Skill Sets, Values
Tis the season of goodwill to all employees…
So why is it “64% of all employees would rather have a new Manager than a pay rise”? It is commonly accepted that an engaged employee is a more productive employee – “94% of the worlds most admired companies believe…
Tagged with: communication, culture, employee engagement, growth limitation, know your colleagues, Senior Managers, surveys
Posted in communication, Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets, Social Media, Values
Posted in communication, Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets, Social Media, Values
Managing Motivational Meetings
I could get far more work done, if I wasn’t wasting my time in so many boring meetings! We have all heard it said and some of us, if we’re honest, have thought it. It’s not impossible to manage motivational…
Tagged with: employee engagement, motivational meetings, Skills for business growth, tips on
Posted in Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets
Posted in Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets
Michael Donaldson The Value Innovator - Improving the performance of your business 
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