Blog Archives

Which voice DOMINATES your business?

I’m not talking about the customer voice, or the managing director voice but the type of voice, not whose voice – that tends to dominate in your business and the damage that can cause when other voices are not heard. In these

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Posted in Skill Sets, Company Culture, Engagement, Managing Meetings, communication, leadership

We don’t know what we don’t know

I’d just finished delivering a short podium session at an exhibition in Earl’s Court, London when I was approached by a former colleague. We exchanged a few pleasantries and agreed to meet up very soon for a proper catch-up, and

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Posted in Company Culture, Decision Making, Management Consultants, Mentoring, Personal Development, Skill Sets, The Boardroom

Key skills required for effective communication during Covid-19

The 3 key components to good communication are the message, the method and the messenger; most organisations focus on the first two and give little thought to the third by automatically defaulting to the person at the top of the

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Posted in communication, Company Culture, Engagement, leadership, Skill Sets

Advice & Attitude – a STERLING case for Business Managers & Employees

In July 2015 Raheem Sterling was signed by Manchester City for £49 million. In June 2019 he was valued by the CIES Football Observatory at £185million. If you invested a significant sum in your people, product or process you’d expect

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Posted in Company Culture, leadership, Skill Sets, Values

Life’s more interesting when you listen

I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably

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Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets

Are you in control of your cyber creep?

Has your personal life succumbed to the cyber habits of the office? Cyber creep is killing conversations and undermining relationships at work and at home – a survey by Good Technology reported that 69% of staff check their emails before

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Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values

What NO really means.

New Parents often promise themselves never to use the word NO when speaking to their children, choosing instead to use alternative words, which is good in principle, develops language skills but exhausting and particularly irritating when they become “inbetweeners”. There

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Posted in communication, Company Culture, Engagement, Skill Sets

Difficult conversations – a necessity, rarely a pleasure, and all too often avoided.

Whether you are a Team Leader or CEO, initiating difficult conversations is one of the responsibilities of your position, and one which can greatly drain not only your time but your emotions. Yet, if handled correctly they can be very

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Posted in communication, Company Culture, Decision Making, Engagement, Skill Sets, Values

Tis the season of goodwill to all employees…

So why is it “64% of all employees would rather have a new Manager than a pay rise”? It is commonly accepted that an engaged employee is a more productive employee – “94% of the worlds most admired companies believe

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Posted in communication, Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets, Social Media, Values

Managing Motivational Meetings

I could get far more work done, if I wasn’t wasting my time in so many boring meetings! We have all heard it said and some of us, if we’re honest, have thought it. It’s not impossible to manage motivational

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Posted in Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets