I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably…
MICHAEL DONALDSON Improving the performance of your business by improving the performance of your people, the profitability of your products and the productivity of your process.
THE VALUE INNOVATOR – Improving the performance of your business.
Blog Archives
Life’s more interesting when you listen
Tagged with: communication, Dalai Lama, ears to hear, Yorkshire Proverb
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets
Are you in control of your cyber creep?
Has your personal life succumbed to the cyber habits of the office? Cyber creep is killing conversations and undermining relationships at work and at home – a survey by Good Technology reported that 69% of staff check their emails before…
Tagged with: communication, culture, customer engagement, Cyber Life, e-commerce, Social Media
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values
What NO really means.
New Parents often promise themselves never to use the word NO when speaking to their children, choosing instead to use alternative words, which is good in principle, develops language skills but exhausting and particularly irritating when they become “inbetweeners”. There…
Tagged with: communication, customer engagement, employee engagement, Skills for business growth
Posted in communication, Company Culture, Engagement, Skill Sets
Posted in communication, Company Culture, Engagement, Skill Sets
Difficult conversations – a necessity, rarely a pleasure, and all too often avoided.
Whether you are a Team Leader or CEO, initiating difficult conversations is one of the responsibilities of your position, and one which can greatly drain not only your time but your emotions. Yet, if handled correctly they can be very…
Tagged with: communication, culture, employee engagement, growth limitation
Posted in communication, Company Culture, Decision Making, Engagement, Skill Sets, Values
Posted in communication, Company Culture, Decision Making, Engagement, Skill Sets, Values
Tis the season of goodwill to all employees…
So why is it “64% of all employees would rather have a new Manager than a pay rise”? It is commonly accepted that an engaged employee is a more productive employee – “94% of the worlds most admired companies believe…
Tagged with: communication, culture, employee engagement, growth limitation, know your colleagues, Senior Managers, surveys
Posted in communication, Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets, Social Media, Values
Posted in communication, Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets, Social Media, Values
Managing Motivational Meetings
I could get far more work done, if I wasn’t wasting my time in so many boring meetings! We have all heard it said and some of us, if we’re honest, have thought it. It’s not impossible to manage motivational…
Tagged with: employee engagement, motivational meetings, Skills for business growth, tips on
Posted in Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets
Posted in Company Culture, Decision Making, Engagement, Managing Meetings, Skill Sets
The Skills for Growth – were they developed or axed in your business during the recession?
As the worst of the recession is reported to be behind us, focus is now turning to the lack of skills required for growth. If it is to be believed computing, engineering and manufacturing are all crying out for a…
