Blog Archives

Better Boss Better Business.

Being a better boss today is not just about delivering the numbers, it is also about how you deliver the numbers. How you adopt, adapt, and advance your culture and your purpose led strategy to incorporate everything from and to

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Posted in leadership, process improvement

Customer Shoes – Walk in them to better your business.

To walk in your customer shoes, only takes an open mind and a little time, assuming your processes are efficient and effective; you can use a different name, you can even send it back, so it doesn’t have to cost you anything – yet the experience could save you money and make you money by making your business a better business.

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Posted in Customer Centricity, Customer Experience, Customer Journey, Engagement