Blog Archives

Happy or Content – Asked The President

At the time I was paying more attention to the grilled plaice just placed in front of me to have heard the start of the conversation, but I then clearly heard the voice of my client’s President “Let’s ask the

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Posted in Engagement, leadership, People performance, Principles, Purpose, Values

How to attract and retain NEW customers.

10 lessons for getting it right.

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Posted in Company Culture, Customer Centricity, Customer Experience, Engagement, People performance, Retail, Retail Service, Values

It’s time to reset your Leadership compass.

The vaccine and the roadmap signal the time for a business leader to reset their leadership compass, as we look to the hope of tomorrow.

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Posted in business strategy, leadership, Planning

Mind your language when coming out!

As we are officially coming out of lockdown (too slowly for some / too quickly for others) the tendency amongst some business leaders will be, to get back to work and get back fast; with the immediate responsibility falling on

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Posted in Brand Values, communication, Marketing, Purpose, Values

Proven TIPS that release you from holiday emails

and allow you to get on with the business of enjoying your holiday! The flights had been booked for 11 months and the details had been months in the planning – after all it’s not every year I get 3

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Posted in communication, company holidays, efficiency, Time Management

Life’s more interesting when you listen

I first heard the expression “You have two ears and one mouth” from a Sales Manager and proud Yorkshire man called Ian – so I’d always assumed it was something of a Yorkshire proverb. Later I discovered the saying probably

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Posted in communication, Company Culture, Engagement, leadership, people, Skill Sets

Would YOU follow YOUR leadership style?

Our responsibility as business leaders is to inspire our people not hinder them, to remove all the emotional and physical obstacles that stop them believing that the apparent impossible, is actually possible!

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Posted in leadership

Are you in control of your cyber creep?

Has your personal life succumbed to the cyber habits of the office? Cyber creep is killing conversations and undermining relationships at work and at home – a survey by Good Technology reported that 69% of staff check their emails before

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Posted in communication, Company Culture, e-commerce, Engagement, Skill Sets, Social Media, Values

When saying NO can enhance your brand

Your reputation whether personal or professional has to be protected – often from yourself; as the failure or inability to say NO at the appropriate time and in the appropriate manner can cause lasting damage to your brand reputation. Some

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Posted in Brand Management, communication, Engagement, Values

Engage your customers by engaging your staff.

Markets are becoming more and more competitive with new brands, products, services, initiatives, stores and websites. As a consequence we all have to be smarter in our thinking and approach as to how we want to be perceived by our

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Posted in communication, Company Culture, Engagement, Proposition