The markets are under attack – “Covid-19 presents the greatest danger to the world economy since the financial crisis of 2008” (OEGD). “The FTSE 100 fell more than 8% in early trading as fears of a global recession grew, caused…
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Performance or Market Improvement – where’s your GROWTH coming from?
Tagged with: coronavirus, john lewis, People performance, Process productivity, Product profitability
Posted in Business Growth, Company Culture, leadership
Posted in Business Growth, Company Culture, leadership
How putting people first improves profits
Anyone can cut costs to improve their profit but once it’s cut it’s cut; it requires greater expertise, courage and a particular culture to be able to deliver sustainable profit improvement. Cliche it may be but “you are only as…
Tagged with: Customer Experience, customer service, john lewis, people, profit improvement, staff engagement
Posted in Company Culture, Engagement, Increasing Profits
Posted in Company Culture, Engagement, Increasing Profits
Michael Donaldson The Value Innovator - Improving the performance of your business 