Don’t listen to Michael.
Listen to Niall, Nicola, Gary, Chris, Linda, Mary, Joe, Adam, Victoria, Ros, Robert and others…
Ultimately, the proof of the pudding when it comes to the qualities any individual can bring to an organisation lies in the way in which the key people in that organisation view that individual’s contribution.
Below are the unadorned and unembellished views of some of the industry leaders with first-hand experience of the impact Michael’s ideas and actions have brought to bear across a wide range of market sectors.
“As a marketeer, Michael’s business acumen, intelligence and vision are second to none. His passion for brand strategy and instinctive understanding of what is required to differentiate and drive a brand mark him out as an outstanding talent. Not only that but Michael is also a great listener who is always receptive to new ideas.”
Richard Grisdale – Independent Marketing and Advertising Professional – ex Saatchi,JWT,DDB
“I worked with Michael when he was the Acting CEO of the NAJ (National Association of Jewellers) and my role was to recruit the next permanent CEO. I was hugely impressed with Michael’s exceptional attention to detail, swift grasp of the association’s challenges and his sterling judgement in identifying those urgent matters which required a swift decision and those he ought to leave for his successor. He acted decisively, with appropriate consultation.
He was a delightful client to work with, organising everything I could wish for at the association end, and managing interviews extremely professionally. We appointed a great new CEO too.”
Niall Campbell – CEO Recruitment for associations
“Michael is known for his leadership in team building and strategic positioning.He has a high industry profile and is well respected by customers and competitors. He built and grew the retail business segment with a strong team focused on customer satisfaction and profitability.”
Richard Powers – CEO and President, Cookson Precious Metals
“WOW! I just wanted to say thank you for arranging such an interesting day yesterday.I’m still buzzing from all the ideas I took away – it was such an interesting, useful day. I’m really looking forward to working with both you and all the guys in the future.”
Nicola Vern – Sales Manager Winchester
“Michael, both of us got great things from your workshop. I hope I get to hear you speak again.”
Kerry Gregory – Managing Director Gemmology Rocks
“When the senior partner of the small retail and e-tail company that I work for suggested that we brought in a business consultant to improve the performance of the company, Michael Donaldson was recommended.
Together with our senior managers, Michael worked with us and guided us to reach a consensus on our vision of the business, our key objectives and our priority list of actions.
During the course of three months Michael’s guidance and support enabled us to establish a better management organisation and without a shadow of doubt such guidance and support has contributed to the company’s improved sales performance over the last 12 months”
“PS sales turnover for 2017 was much better than 2016. I believe your consultation with us is bearing fruit year on year”.
Florence – General Manager London.
“Michael has incredible experience and makes his speaking events interesting, and entertaining. I have heard him a few times and like his ability to make a subject ‘stay’ with me.”
Alison Mardell – Customer Service Xylo Flooring
“Just wanted to say thank you so much for yesterdays meeting, I really enjoyed it and pretty much everything we discussed was really relevant. I have taken away some things to think about and my team loved the £99 cleaning cards so we are working up an example of that at the moment to implement asap.”
Sophie C – Retail Director
“Michael chaired the unification working party meetings for our respective trade associations in the 12 months leading to the critical AGM votes and subsequent appointment of a CEO for the newly formed association. He was extremely effective.
He established the common ground between the different views expressed by board members to help us to draw up an agreed structure. He also ensured we remained both on track and schedule by clearly defining the process we needed to follow. In both cases he offered his views where appropriate, but ensured that the outcome was determined by the collected views of the board members.”
Gary Wroe / Andrew Hinds- BJA Chairman / NAG Chairman
“Your workshop was really insightful and your methods are so logical and understandable. Now to put things into practice!”
Sam Lloyd – FGA EG London.
“Michael, recently shared a number of his key business wisdoms around People, Product and Process as part of an excellent seminar presentation he delivered to my members. From the positive feedback I received it was clear that attendees got a tremendous amount from his insights. Michael drew on his breadth of experience at the top level across industries from the FMCG sector, to domestic appliances and the jewellery sector at a UK and International level.
If you are open to ideas from an experienced practitioner who has ‘walked the walk’ and not someone who just ’talks the talk’ then you’d do well to speak with Michael, The Value Innovator”.
Paul Angus – Director The Business Network.
“Interestingly what I arranged to see you for, we didn’t get round to discussing as you raised something I didn’t expect and it proved to be worth more to me than what I was hoping to get out of the meeting, so thank you for that!”.
Greta Hegedus- Founder Six Figure Nutrition Web Business.
“Just wanted to let you know that the weekly focus is really working well. I briefed the business development team first; I then realised that this was a powerful tool that could work to focus the entire team. So, we have completely changed our team meeting – we now use this board to drive all discussions. It drives home not only our performance but also the importance of ensuring everything that we do is about driving revenue.
And the team really seem to like it!
I also used the weekly view in Exec and was able to give detailed analysis and commentary on where are and what we are going to do about it. The key is of course sustaining and improving; but I wanted to let you know that I am applying the processes and that not only are they working, they are also motivating me to learn and do more.I’m feeling very focused and driven.So thank you.”
AP- Sales & Marketing Director Service Provider.
“Congratulations on organising and facilitating a brilliant day,with a really great mix of speakers.
To be honest I had thought it might get repetitive with all the speakers presenting the same subject, but in fact it actually helped reinforce the central principles of good leadership skills. Each speaker approached the subject from a very different angle, with interesting and diverse backgrounds, but all seemed to agree on the overarching bases of honesty , openness and fairness which was very refreshing. A great day.”
Chris Garland- Managing Director Bransom Retail Systems
“Michael has been an excellent business mentor for my business and myself. He has advised me about many areas of my business, including re-branding, web site, personnel management, range planning and improving the look of my boutique. My confidence and enthusiasm has increased greatly with his encouragement and support. With Michael’s input Linda Rose Lingerie is on track to grow turnover by 25% for the coming year.”
Linda Randell- Director The Fabulous Lingerie and Swimwear Boutique.
“I asked Michael to review our digital activity for a new product launch. His feedback was clear, concise, very commercial, easy to implement, and made a measurable difference.”
Adam Brown- Managing Director Steroplast Healthcare.
“My head is buzzing with all sorts of changes and improvements that we can make to make the whole thing better. Above all I get what you were saying about a direction and focus on what we are doing and where we are going to enable those around us to work with us on it. I haven’t felt like this about the business for some time so thank you for showing us what we haven’t been able to see.”
Mary Dieu de Bellefontaine- Owner Bellefontaines.
“Thanks Michael, the chiclets always talk about the value you have added when they speak with you.”
Joe Trodden- Enabler at Nat West Entrepreneurial-Spark.
“I would like to thank you, for me personally the situation of feeling like I am back in a learning environment and role playing is very uncomfortable and you understood that, you not only made me feel at ease (well more so than I thought I would) but kept my attention focused on the here and now, making it for me a very worthwhile learning curve.”
LM- Office Administrator (and Grand Mother).
“The brief was to write a training session that would develop existing staff skills in the areas of customer engagement and effective interaction; which was to be delivered by third party trainers to mixed store groups of 40 staff, including new starters and long servers, across a broad age range – not an easy task.
Michael produced a half day session that met the requirements of the trainers, the delegates and importantly the business. The content was informative, engaging and interactive with a good mixture between podium delivery, role plays, videos and group exercises.”
Alice Rigby- Buying Manager Argos.
“I am the Chairman of a charity which promotes an annual music festival in rural North Yorkshire. We were looking for guidance on how we might develop our brand and reach out to new audiences. We were also interested in exploring ways in which we might expand our artistic offering and develop a vision for the future. We engaged Michael to help us with these various objectives. Our day began with an in depth investigation of our present position identifying our strengths and weaknesses and building up a concise statement of how we saw ourselves. This was followed by an analysis of where we would like to be in 5 years time. The final part of the day was devoted to developing a plan as to how we might achieve our ambitions. Throughout the exercise Michael succeeded in getting us to examine all aspects of our offering and helped us enormously in devising a strategy for the five year period. All of us who partook in the exercise found the process to be both stimulating and enjoyable.”
Sir Andrew Lawson-Tancred- Chair – Northern Aldborough Festival.
“We thoroughly enjoyed the brand workshop and it was great to take some time out of the day to work on our essence; which has led to a re-examination of our marketing and an increased focus on our core strengths, particularly with regard to customer service.
Armed with this knowledge we have also been able to make clearer decisions on what messages we are sending to our customers. The new website is up and running and is a better reflection of the style of our shops, and our 3rd shop is due to open in August.
I think the full benefits might not be felt until later, but I certainly feel we are operating in a more focused way as a result of the workshop. It was brilliant to hear your insights into marketing/branding and we were grateful for your time and expertise. .”
Robert Ogden- Managing Director Ogden Harrogate.
“I attended Michael’s workshop on Making Memorable Presentations with my fellow Directors and Managers. It was of outstanding quality, the content was both excellent and extremely useful; and conveyed in a very engaging and understandable manner – Michael has obvious expertise in speaking and presenting.”
Dippal Manchanda- Technical Director BAO.
“Michael delivered a great strategy day for the directors and staff of the N.A.G. Everyone was engaged throughout the whole day, and I received only positive feedback from the participants.”
Michael Rawlinson- Chief Executive Officer National Association of Goldsmiths.
“Michael really helped us focus and put more rigour into how we both manage and evaluate our marketing activities. Through his engaging personality he enthused our doctors and clinicians to be much more proactive about marketing their services. His advice was both supportive and challenging.”
Professor Ros Keeton- Chief Executive, Birmingham Women’s NHS Foundation Trust.
“Thank you for facilitating a great meeting on Thursday,I really enjoyed the interaction with the other members, and have felt very productive and energised since returning to my business”
Paul Magri-Harris- Retail Member of the Executive Development Forum.
“Michael is a conscientious and dynamic leader. It is innovators and risk takers like him who drive success within a business. This was particularly evident when I worked with him to introduce Fairtrade gold at Cookson. He took time to understand the challenges, provided innovative solutions and actively sought out opportunities to make the project a success for all stakeholders.”
Victoria Waugh- Business Development Manager Fairtrade Foundation.
“Working with Michael was always a pleasure given his integrity and efficient professionalism.He would be an asset to any major company with his skills.”
Alan Frampton- Managing Director CRED Jewellery.
“Michael is a very bright and personable individual. He is highly self-motivated, efficient, independent and well capable of achieving any goal he sets his mind to. His co-workers also held high regard for him as a valuable resource and looked to him for innovative direction and advice given his strong communication skills. His ability to liaise with retailers and officials and regulators is very strong as well as his skill in the preparation of, and participation in, international trade missions..”
Usman Khan- Product Manager CPM
“I wanted to write to you to express my gratitude for the large contribution you made to our sales and marketing efforts. I certainly feel re-invigorated as a result of some of your analysis and I know I’m not alone in this.”
Rob Harding- Sales and Marketing Director, Coats Viyella Carpets.
“Michael’s supportive management style was one of the key drivers in allowing myself and my colleagues in Ireland to successfully achieve our strategic aims… His willingness to constantly embrace change greatly helped us deliver challenging projects successfully…and his genial manner coupled with his drive to achieve and make a difference made working with him both enjoyable and rewarding.”
Ken O’Brien MBA- Business Operations Manager.
“I’ve worked 3 years with Michael and I appreciated his way to manage and get the people involved. Michael has a great directorship and a high strategy’s skills. He definitively added value to the company and helped to develop its business.”
Arnaud Flambeau- CEO and Managing Director at FLAMBEAU LUXURY TRADING DMCC.
“Michael is a well balanced team leader, coach and team member. His vast experience and expertise are very evident in his handling of people, situations and processes. He is supportive with great coaching skills, a keen sense of customer needs and the capability of a company to deliver.
Michael is organised, professional, balanced and innovative, with a disciplined way of working. He works with integrity with stakeholders and is very approachable, making him very easy to deal with. It has been a great learning experience to work with him as he is always willing to share his skills in the interests of making the business more workable, practical and successful. He makes it his priority to engineer win-win situations for his company and his customers alike!”
Pulkit Singhania- Managing Partner PCF Thailand.